Troubleshooting Guide

Pixvio Digital Photo Frame Troubleshooting Guide 

Common Pixvio Frame Issues & Quick Fixes

Frame Won’t Turn On
No power, black screen  

How to Fix:
✅ Check power cable connections  
✅ Try a different outlet  
✅ Hold power button for 5+ seconds  
✅ Remove/reinsert battery (if applicable) 

Blank or Black Screen
Display stays dark  

How to Fix:
✅ Check memory card/USB is properly inserted  
✅ Adjust screen brightness in settings  
✅ Ensure photos are in JPEG/PNG format  
✅ Update firmware via Frameo app  

WiFi Connection Problems
Can’t connect to internet  

How to Fix:
✅ Move frame closer to router  
✅ Re-enter WiFi password  
✅ Restart frame & router  
✅ Check for firmware updates  

Photos Not Displaying
Missing or distorted images  

How to Fix:
✅ Convert photos to JPEG/PNG format  
✅ Resize images to 1280×800 (10.1") or 1920×1080 (15.6") 
✅ Check folder structure—avoid subfolders  
✅ Format memory card to FAT32  

Slideshow Not Working
Stuck on one image
 
How to Fix:
✅ Enable slideshow mode in settings  
✅ Set photo interval (3-10 sec recommended) 
✅ Ensure enough storage space  
✅ Disable sleep mode during slideshow  

Remote Control Issues
Buttons unresponsive 

How to Fix:
✅ Replace remote batteries  
✅ Clean IR sensor on frame  
✅ Remove obstructions between remote & frame  
✅ Reset remote (remove batteries for 5 mins) 

Overheating/Shutdowns
Frame gets hot/turns off  

How to Fix:
✅ Keep frame away from direct sunlight  
✅ Ensure proper ventilation  
✅ Reduce screen brightness  
✅ Update to latest firmware  

Pro Tips to Prevent Issues 

🔹 Always safely eject USB/memory cards  
🔹 Regularly delete old photos to free space  
🔹 Monthly clean screen & vents with microfiber cloth  
🔹 Quarterly check for firmware updates  

Need More Help? 
 
✉️ Email: support@pixvioframe.com
📬 Live Chat: Available via Frameo app